CONTACT
Reach the right person, directly
Phone, email and WeChat are all monitored. Tell us where your stores are, how you take payments now, and where things are stuck.
Most questions can be scoped in a single conversation — no repeated back-and-forth needed.
Within service hours — we're by the phone
Mon–Sat 9:00 — 18:00 (GMT+8)
You can leave a message via the QR code below, or call back during business hours.
- Sales hotline +86 158 1687 8868 +86 199 2517 6016
- Business email sunhl@biqilin.com Contracts, invoices and document exchange
- WeChat Scan the QR code to add us Business inquiries / after-sales support
PICK A LANE
Start with what you need
Reaching the wrong person costs you a round trip. The four lanes below cover most requests — pick the one that matches yours.
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New payment integration
Which payment methods are supported, whether your existing POS and barcode scanners can be connected, what it takes from document submission to going live, and whether there are extra fees.
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Already live, something went wrong
A payment that didn't settle, a device that won't connect, books that don't match. Tell us the store, the time and the amount — it saves a round of checking and helps us see whether it's a device issue or a channel issue.
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Contracts, invoicing and bank transfer
For contract terms, invoice titles and corporate payment procedures, email keeps a written record on file — and makes later reconciliation and paperwork easier.
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API integration and joint testing
Have an in-house technical team and need API documentation, sandbox parameters and callback specifications? Email us and we'll share the developer materials and walk your team through the flow.
LEAVE A MESSAGE
Prefer writing? Leave a message
A phone number we can reach and one line about what you need is enough. We'll get back to you the way you prefer.
Message received
We'll reach you at the number you left. If it's urgent, call +86 158 1687 8868 directly.
Before you scan, have these four ready
WeChat is our most-used channel, but a bare "Are you there?" usually takes several rounds. Cover the four points below and the conversation will be much shorter.
New integrations, solutions and quotes
Devices, settlements and reconciliation
If the code won't scan, try another network, or just call the number above.
After adding us, your first message can go like this
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Which city your stores are in, and how many
Acceptance setup and device delivery differ by city — location first saves a round of questions.
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How you take payments today
Cash, a personal QR code, or another aggregate channel already in use — this decides whether a device change is needed.
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Where things are stuck
Getting started and fixing a live problem are handled in completely different ways — it helps to know which one this is.
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Whether you already run a POS system
If yes, tell us whether it can be adapted; if not, we'll set up the counter from scratch together.
COMPANY
Company information
For contracts, company stamps or procurement procedures, the details below are ready to use.
About us- Legal name
- Shenzhen Biqilin Information Technology Co., Ltd.
- Founded
- 2012
- Location
- Shenzhen, Guangdong, China
- Main business
- Aggregate payment integration · Custom POS SaaS · AI customer service and generative AI services
- ICP license
- Yue ICP Bei No. 13087041
If you need contract templates, stamped documents or qualification materials for procurement, email us with the purpose and your timeline, and our sales team will provide the corresponding files.